FAQs

Frequently Asked Questions?

What is your Return Policy?

If the product you receive is not as described or low quality, the We promise that you may return it before order completion (when you click ‘Confirm Order Received’ or exceed confirmation time frame) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with us.

What is the delivery Service?

If you do not receive your purchase within 45 days, you can ask for a full refund before order completion (when you click ‘Confirm Order Received’ or exceed confirmation time frame).

Can I track my order?

Yes. You can track your order until you receive. Once you've made the payment- we shall send you the track reference number in which you will be able to check the status of your order 

How long does it take for an order to arrive?

The delivery of the order depend on the region and time frame. In fact to some of the countries the order can be delivered between 21-40 days.For non-apparel items, delivery can vary and take 3-4 weeks.We use manufacturers all over the world to bring unique and specialty items to our customers, so not everything comes from the US. These items ship via USPS and all have tracking numbers.

In case if I make mistake on adding the contact details or shipping address can i change it?

If you contact us within 24 hours we shall send notifications to the responsible post office. Please be advised that it does not guarantee anything. It shall be considered at your responsibility to add the correct address details.

Full or Partial Refund, if the item is not as described?

If your item is significantly different from the seller’s product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item.

 Is there extra charges on the top of the total price?

No. We do not charge extra. You pay what comes up as total.

Do You make promotions often?

Yes. We do make promotions on special events. You can contact support team for more details.

                                                 

                             PUNCER.COM